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Buying a Mobile Ticket

How do I purchase a Mobile Ticket?
• You can purchase a Mobile Ticket in three different ways. How to buy a ticket

Why do I need to enter my mobile number when I purchase a ticket on the mobile site 1415.dk?
• Because you decide yourself who is to receive the Mobile Ticket: yourself or somebody you are buying the Mobile Ticket for, such as your partner or your child.

Which types of mobile phones can I use to buy Mobile Tickets via the mobile Internet or the Internet on 1415.dk?
• You can use any mobile phone that you can use to go on the mobile Internet or the Internet via a browser.

Which types of mobile phones can I use to buy Mobile Tickets via text message?
• You can use any phone that can send and receive texts.

What does it cost to buy a Mobile Ticket?
• It costs the ordinary price of the ticket plus a standard text message charge for making a purchase via a text message and data transport charge if bought via the Internet or the mobile Internet.

Can I purchase a Mobile Ticket when my phone is connected to a wireless network (WiFi)?
• Yes

Can I purchase a Mobile Ticket on my iPod touch connected to a wireless network (WiFi)?
• Yes, but you need to have a mobile phone in order to be able to receive the ticket.

Can I have my Mobile Ticket delivered to my laptop, including an iPad or a notebook, if it has access to the mobile Internet (and thereby also a SIM card and phone number)?
• In principle, yes. It is technically possible to deliver your Mobile Ticket to all units that have a mobile number and can receive texts. However, you have to be able to show your Mobile Ticket in all inspection situations in a way that is easy and manageable for the ticket inspector. We recommend that you only get your Mobile Ticket delivered to a small portable device, such as a mobile phone.

Can I repurchase a Mobile Ticket?
• Yes. Click on “Orders” on 1415.dk.
• On the mobile Internet, you can find a list of your previous purchases. Find the ticket that you want to repurchase and press “Repurchase”. You will get a page where you can repeat your purchase, and you will be asked to select a payment card.
• On the Internet, there is a box where you need to enter your mobile number. Then a message will come up asking you to enter the single-use password, which you have just received in a text message. This is to ensure that nobody else can see what you have bought. When you have entered the password, you can see your previous purchases. Here you get the option to press “Repurchase”.

Why does it say another place of departure on my Mobile Ticket than the one I entered?
• When you enter an address as your place of departure and/or as your destination, you need to select one of the suggested routes from the Travel Plan. It will be the departure station or departure bus stop of your selected journey option that will be stated on your Mobile Ticket.

Why do I experience delays on1415.dk?
• When you visit 1415.dk via the mobile Internet, you use the network of your mobile company. Depending on how good the coverage is of this network, you may or you may not experience delays on the site.

What do the different colours mean (green, amber, red and black)?
• Green means that your tickets are currently valid.
• Amber means that your tickets have expired but may be used to complete your journey (though you may not change trains/buses).
• Red means that your tickets have expired completely and are therefore no longer valid.
• Black means error, i.e. purchases which you have not completed or which were not completed for technical reasons.

Payment cards

Can others see my payment card details?
• No – neither 1415.dk, the telecom operator nor any others have access to your card details. All card details are stored with DIBS. Via 1415.dk, you may choose to store your card details with DIBS for future purchases.

How do I save my card details?
• You tick the box “Save card details for future use” on the page where you finally confirm your purchasing. All card details are stored with PBS (now Nets). Neither 1415.dk, the telecom operator nor any others have access to your card details.

Why do I have to enter a personal password when I want to save my card details or use my saved card details?
• It is to guard against fraudulent use of your card. It is to ensure that only you who know this password have access to use the card to pay for tickets on 1415.dk.

What do I do, if I have forgotten my password?
• Then you will have to enter your payment card details again. We cannot remind you of your password. If you have saved card details and you cannot remember the password, you can delete the details by entering an incorrect password three times.

Why do I get a password sent in a text when I want to save my payment card details?
• You do that, because you are on WiFi, i.e. a wireless network, and it is to guard against fraudulent use of your card.

How do I delete my card details?
• You select “Delete saved card details” on the list of saved card details.

Where are my card details stored?
• All card details are stored with DIBS. Neither 1415.dk, the telecom operator nor any others have access to your card details.

Which cards can I use to pay with?
• You can pay by Dankort as well as a number of national and international payment cards. These are the cards we accept:

Credit cards

Is there a charge when you pay-by-payment card?
• No, 1415.dk pays all charges related to the use of payment cards.

Security
• The communication between PBS and 1415.dk takes place via a PBS-approved connection. All payment transactions and interchange of payment card details between PBS and your mobile phone via 1415.dk take place via an SSL-encrypted connection.

Why do you receive your ticket both on the Web and in a text when you purchase tickets via the Internet or the mobile Internet?
• It is to ensure that you always get your ticket and have access to it during your entire journey – even if there may be areas without mobile Internet coverage. Or if the text with your ticket gets deleted or does not arrive. Both copies of the ticket are equally valid, and it is up to you which one you show to the ticket inspector. Please note that you may not start your journey until you have a received the ticket via at least one of the two channels.

Is it possible to purchase tickets for others?
• Yes. In the box “To mobile number” on 1415.dk, you enter the number of the mobile you want to receive the ticket.

Can you purchase in advance?
• Yes, up to 14 days in advance on the Internet. However, it is not possible on the mobile Internet.

Can I purchase several tickets in one transaction?
• Yes. On 1415.dk, you can write how many of the individual ticket types you want to order. Thus, several people can travel on one Mobile Ticket. However, this is not possible if you purchase via text message.

How can I see my previous purchases?
• On the mobile Internet, you click on “Orders” and you will see a list of your previous purchases. On the Internet, you can print out a receipt for each individual ticket you have bought.

Types of tickets

Standard tickets for adults and children
Standard tickets are zone tickets, and the basic ticket is for two zones, but you can buy single tickets up to nine zones (all zones).

A two-zone ticket is valid for the zone, in which it is issued and for the neighbouring zones. This also applies if two zones merely meet at a point.

Bicycle ticket

A bicycle ticket is valid for all zones. It is free to take your bicycle with you when you travel by S-train.

Extension ticket

If, for example, you have a single ticket for two zones, but you want to travel through five zones, you can buy an extension ticket for three zones. You must buy the extension ticket before your basic ticket becomes invalid and in the area where the basic ticket is valid.

24-hour ticket

The 24-hour ticket is similar in design to the multi-ride ticket and you also need to validate it in the machine, but it only has one ride. However, the 24-hour ticket is valid for unlimited travel by bus, train and the Metro in all zones for 24 hours. Children aged 12–15 pay half price.

City Pass

The City Pass is valid for travel by bus, train and the Metro in zones 1, 2, 3 and 4. The City Pass come sin two versions (durations of 24 and 72 hours) and for adults and children.

DSB 1’ supplement

All types of tickets are valid for travel in Standard Class on the trains. If you would like to travel in DSB 1’, you will be required to pay a supplement in addition to your ticket or you may buy a special season ticket. For certain local journeys in the Greater Copenhagen area (e.g. Intercity), a further charge is also payable.

Campaign tickets

Campaign tickets are temporary offers of short duration.

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